Water

Our offices are located one block south of University Boulevard on the first floor of City Hall Annex III, located on the corner of 23rd Avenue and Gary Fitts Street. Features of the Customer Service Center include the following:

• Customer service representatives to assist you with in-person payments and account inquiries
• Three-lane drive-thru for payment services during business hours and an after-hours drop box
• Drop box for walk-in customers in our lobby
• Self-service terminal for debit and credit card payments in our lobby
• Free parking at street level and in the City’s Intermodal Facility (IMF) parking deck
• ADA-accessible entrances from the street and IMF parking deck

Mailing Address

P.O. Box 2090
Tuscaloosa, AL 35403

Physical Address

2230 Gary Fitts St.
Tuscaloosa, AL 35401

Monday - Friday
Lobby
7:30 a.m. - 4:30 p.m.
Drive Thru
7 a.m. - 5 p.m.

Phone

Email

Customer Payment Options

Cash, check and debit/credit card payments can be made at our Customer Service Center.

Payments by check can be mailed to P.O. Box 2090, Tuscaloosa, AL 35403.

Please note that additional processing time should be allowed for all payments not made by automatic bill payment plan or to a customer service representative during business hours.

Tuscaloosa 311

Dial 311 within city limits
or 205-248-5311

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The City of Tuscaloosa, Alabama

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Get in Touch

City Hall

2201 University Blvd.
Tuscaloosa, AL 35401

Mailing Address
P.O. Box 2089
Tuscaloosa, AL 35403

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